Quiz B: Library Policies and Procedures - Part 2
You may find policies online on the About OC Library page and procedures in the circulation and voyager binders.
1. When should you refer patrons to AskAway?
2. How does an OC student apply for a UBCO borrowing privileges?
3. Who do you call if you cannot make your shift outside of the regular working hours of the Campus Library Coordinator?
4. Where should you direct students if they have questions about their student ID card (example, they submitted their photo weeks ago but the card is still not ready)?
5. What must a student show you when they pick up their online photo submission ID?
6. A student returns a book that is seven months overdue. What do you do?
7. Another campus needs a book tomorrow. How do we send it?
8. What is the time limit for the study rooms?
9. What should you do after you return a book and before you put it on the cart?
10. What does a student do if they want a book that OC does not own?
11. How do community members print? What if they want one copy?
12. What is the procedure for book donations?
13. How much is a community card? Where can you find information on community cards?
14. How many books can community members borrow?
15. Can community members get interlibrary loans?
16. What is the process for alumni obtaining a library card?
17. What dollar amount of fines can you forgive without consulting a supervisor?
18. Can an employee borrow a laptop?
19. What must students show us before borrowing a laptop?
20. What must a student do when borrowing a laptop for the first time?
21. What must staff do after the student have filled in the library agreement for use of laptop?
22. What do we need to check every time a student borrows a laptop?
23. What steps must be followed when a laptop is returned?
24. What if the book you discharge has a lost or missing status?
25. How much is a photo ID replacement card?
26. What should you do if a request for media booking pops up in our circulation email?
27. Does the library refund patrons for failed print jobs?
28. What is the preferred Wifi network at Okanagan College? How do you access it?
29. What local do you call for IT help desk? Where can you find information on IT Services?
30. Can a student borrow a laptop from Penticton and return it to Kelowna?
31. If you encounter a situation you are unfamiliar with or need some advice while working alone during the evening/weekends then who would you contact?
32. What do we do with DocDel books that arrive from UBC?
33. How do you sign out a DVD that has a media booking slip on the cover? What if the DVD doesn’t have an OC barcode?
34. How do you sign out a book that has a yellow interlibrary loan slip on the cover?
35. How do you sign out a book from UBC that has DocDel paperwork wrapped around it?
Quiz B - Answers
1. See below:
2. See below:
We do not accept debit or credit so students need to get cash from their bank or ATM in the S Building near coffee shop. If the student has a Library Hold on their Banner account then they can go to the Registration Office and pay with Debit card (domestic students cannot use credit card).
3. See below:
4. Direct them back to the bookstore.
5. Government issued ID (driver’s license, passport, BCID)
6. Refund the replacement fee but student is responsible for paying the $20 processing fee.
7. First check to see if a Stores delivery will be going out to that campus tomorrow. If not, contact ACE Couriers and schedule a pick up.
8. 2 hours
9. Sensitize it.
10. They can fill in an interlibrary request form online.
11. See below:
12. Provide the contact information for Collections Librarian, Greg Hutton:
email: ghutton@okanagan.bc.ca
tel: 250-7625445 ext 4490
See detailed procedures for book donations in Staff Binder
13. For most patrons $10 but some are $5 and some are free. See Library webpage for details: Use the Library>Borrowing>Borrower Types>Community
14. Up to 5 books and 4 DVDs
15. No.
16. Patron emails the Alumni office at alumni@okanagan.bc.ca with subject: Alumni Library Card
Alumni Office will send us completed from and we update the patron’s voyager account and contact them to say their card is ready.
See detailed instructions in Staff Binder.
17. $20
18. No, they are for student use only. If Michelle is available you can check with her as there have been one or two occasions where Michelle has authorized an employee borrowing a laptop.
19. OC student ID card or government-issued ID (driver’s license, BCID, passport)
20. Fill in and sign a laptop borrowing agreement
21. See below:
22. See below:
23. See below:
24. When FOLIO asks if you want to remove the status click yes. Make a note of the student’s name and 300 number. Place the book and the note on the Library Coordinator’s desk.
25. $5 and students pay this fee at the library.
26. Forward request to media@okanagan.bc.ca
27. No. Patrons can request a refund in their Pay Per Print account. Student IT Monitors can guide patrons through this process. Information on requesting refunds can be found on the Pay Per Print webpage (under Student Services tab)
28. See below:
Eduroam
USERNAME: 300XXXXXX@okanagan.bc.ca
PASSWORD: myokanagan password
29. Extension 4444. See IT Services webpage under Student Services tab.
30. Typically, no. We would only allow this under extenuating circumstances. Or if the patron returned the laptop to another campus without our knowledge. But students are expected to return laptop to campus from which they borrowed.
31. Contact another OC library to see if they can help.
32. See below:
33. See below:
34. Modify the due date according to the due date on the yellow interlibrary loan slip.
35. You don’t sign it out. It has already been signed out to their account at UBCO. You just hand the patron the book.
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