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Kelowna Reference Desk
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During the Winter Semester, the Kelowna Reference Desk is staffed from 11:00 AM to 3:00 PM Monday through Friday.
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OC Library Staff are also available on the AskAway Monday - Friday from 9:00 AM to 4:00 PM.
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After 4:00 until closing basic reference service is available at the Library Circulation Desk. As well as on Saturdays, Sundays and holidays during open hours.
AskUS
The Library offers an e-mail reference service known as AskUS. AskUS provides you with a form to complete and then submit. Please provide as much information regarding your information need as possible,
![](https://libapps-ca.s3.amazonaws.com/accounts/12003/images/AskUS.jpg)
AskAway
AskAway provides convenient and expert chat online reference service help to post-secondary students, instructors, and researchers across B.C. and the Yukon. Connect with friendly and professional AskAway service providers, who respond to questions ranging from circulation to in-depth research to citations. The providers are drawn from post-secondary institutions from across BC.
When you are on the Library Webpage we have a couple of Popup widgets that you can click on to active AskAway.
![](https://libapps-ca.s3.amazonaws.com/accounts/12003/images/AskAway_2.jpg)
There is also an AskAway link built into the OC Library OCtopus Seatch system which is located on the right-hand side of the webpage. It is embedded directly into OCtopus and all you have to do is click on the text box and start entering your question.
![](https://libapps-ca.s3.amazonaws.com/accounts/12003/images/OCtopus_AskAway.jpg)
This AskAway box may from time to time be collapsed into a smaller version. Just click on it to active the AskAway Service.
![](https://libapps-ca.s3.amazonaws.com/accounts/12003/images/OCtopus_small_AA.jpg)
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